Taxi Drivers' Cross-Cultural Communication Problems and Challenges in Bangkok, Thailand
DOI:
https://doi.org/10.6000/1929-7092.2017.06.31Keywords:
Cross-cultural communication, Thai taxi drivers, Economic growth, English language competenceAbstract
This paper reports an investigation of Thai taxi drivers' cross-cultural communication problems and challenges by synthesizing the research findings from two related studies: (1) a classroom investigation of Thai taxi drivers' communication challenges; and (2) a study of Thai taxi drivers' English language competence. The findings reveal that Thai taxi drivers had relatively low level of English competence, and had experienced three cross-cultural communication problems and challenges in the language, cultural, and attitudinal domains. Efforts to improve their English skills need to take into consideration the nature of their work and work conditions.References
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Thadphoothon, J. (2014), Report on a classroom project to investigate problems and characteristics of English language as used by Thai taxi drivers. Dhurakij Pundit University. (Unpublished Report), Available online at http://libdoc.dpu.ac.th/research/154734.pdf
Thadphoothon, J. (2016). Factors Affecting Thai Taxi Drivers English Competence. Dhurakij Pundit University (Unpublished Report).
“Thai Taxis Go Inter” (2016, December 16). Available online at http://www.trs995.com/event-project-detail.php?id=6#.WFOv6zuLTy0
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Vainikka, A., and Young-Scholten (1991), Verb raising in second language acquisition: The early stages, Theories des Lexicons, 4, pp. 1-48
https://doi.org/10.1111/j.1460-2466.1970.tb00894.x
Cooper, R. and Fishman, J. (1977), A study of language attitudes in Fishman, R., Cooper, J., and Conrad, A. (eds.), The Spread of English: The sociology of English as an additional language, Newbury House, Rowley, Mass, pp. 239-76.
Department of Land Transport of Thailand (2015, March 15). Taxi Service Manual. Retrieved from http://www.dlt.go.th/th/sara/ article/texi%20meter_userguide.htm
Department of Land Transport of Thailand (2012). News of the Department of Land Transport. DLT News, News Report no. 83.
Gardner, R.C. and Lambert, W.E. (1972), Motivational variables in second language acquisition. In R.C. Gardner & W. Lambert (eds.) Attitudes and motivation in second language learning. (pp. 119-216). Rowley, MA: Newbury House.
Lee, Y. (2017, February 22), Thailand has world's most congested roads: Survey. The Straits Times. Retrieved from http://www.straitstimes.com/asia/se-asia/thailand-has-worlds-most-congested-roads-survey
Marks, D. and Brown, D. (2014, September 30). City needs urgent mass transportation expansion. The Bangkok Post, Retrieved from http://www.bangkokpost.com/print/435063
Mittanonsakul, K. (2010), “Taxi drivers’ attitudes towards disabled persons”, in Rachasuda College for Research and Development of Persons with Disabilities, 6(2)
Oller, J., Hudson, A and Liu (1977), Attitudes and attained proficiency in ESL: Sociolinguistic study of native speakers of Chinese in the United States, Language Learning, 27: pp. 1-27.
https://doi.org/10.1111/j.1467-1770.1977.tb00289.x
Salathong, P. (2011) “Measures to Improve the Quality of Life of Taxi Drivers” Available on tine at https://repository.rmutp.ac.th/ bitstream/handle/123456789/1348/Larts_56_02.pdf?sequence=1
Seesan, R., Runkasiri, T., Cooharojananone, N. (2012), “Taxi Friend: Innovative Application for Thai Passengers” Paper presented at International Conference: Innovative Research in a Changing and Challenging World, 16-18 May 2012, Phuket, Thailand. Available online at http://www.auamii.com/ proceedings_phuket_2012/ramanaseesan.pdf
Spolsky, B. (1969), Attitudinal aspects of second language learning. Language Learning, 19 271-85.
https://doi.org/10.1111/j.1467-1770.1969.tb00468.x
Inthaket, M. and Tanpisit, L (2013, December 13), ""Tips to avoid problems with taxi drivers"" Available online at http://www.nationmultimedia.com/national/Tips-to-avoid-problems-with-taxi-drivers-30205641.html
Thadphoothon, J. (2014), Report on a classroom project to investigate problems and characteristics of English language as used by Thai taxi drivers. Dhurakij Pundit University. (Unpublished Report), Available online at http://libdoc.dpu.ac.th/research/154734.pdf
Thadphoothon, J. (2016). Factors Affecting Thai Taxi Drivers English Competence. Dhurakij Pundit University (Unpublished Report).
“Thai Taxis Go Inter” (2016, December 16). Available online at http://www.trs995.com/event-project-detail.php?id=6#.WFOv6zuLTy0
The World Bank (2017, April 18), Thailand Overview, Retrieved from http://www.worldbank.org/en/country/thailand/overview
Vainikka, A., and Young-Scholten (1991), Verb raising in second language acquisition: The early stages, Theories des Lexicons, 4, pp. 1-48
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Published
2017-06-09
How to Cite
Thadphoothon, J. (2017). Taxi Drivers’ Cross-Cultural Communication Problems and Challenges in Bangkok, Thailand. Journal of Reviews on Global Economics, 6, 313–320. https://doi.org/10.6000/1929-7092.2017.06.31
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Special Issue - Recent Topical Research on Global, Energy, Health & Medical, and Tourism Economics, and Global Software
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